Delete your Folderus account
You can ask us to delete your Folderus account and the data linked to it at any time. You do not need the app installed to do this.
How to request deletion
- Email support@totacoach.com
- Send it from the email address you use to sign in to Folderus, with the subject "Folderus account deletion".
- We will confirm the request and delete your account within 30 days, then email you when it is done.
If you never created an account and used Folderus as a guest, your data is not linked to an email address, so we cannot find it from an email. Open Settings in the app and tap Reset this guest identity to delete it.
What is deleted
- Your account, email address, password and display name
- Your membership of every folder
- The photos and videos you uploaded, which are removed from every folder straight away and permanently deleted after 30 days
- Your private copies of folders
- Your encryption keys and storage records
What is kept
- Copies other members hold. If another member of a shared folder turned on a private copy, photos and videos you added more than one hour earlier were already copied to them. Those copies belong to that member and are not deleted. They are shown as coming from a "Former member", without your name.
- Usage events, such as "a folder was created", are kept but disconnected from you, so they no longer identify you.
- Backups and logs held by our hosting providers may keep deleted data for a short period until they expire.
Want your photos first? Download them to your camera roll in the app before you ask us to delete your account.
Delete some data without deleting your account
In the app you can delete any photo or video you added, leave a folder (which removes your uploads from it), or delete your private copy of a folder. For anything else, email support@totacoach.com.
More detail is in our Privacy Policy.